Fuck, they are completely insane! It is so clear now! Using data from the "customer experience" is really REALLY REALLY moronic. For example, I almost NEVER used the Start menu, if someone would use that data they would think that I don't need it and if they remove it, I won't care. SO... FUCKING... WRONG! I used to use the Start menu maybe 1-2 times a month... BUT!!! ...that 1-2 times a month which I used it, I ABSOLUTELY LIKED, WANTED AND NEEDED IT!!! These fools cannot understand that concept at all.
For example, I don't use my drill power tool more than maybe once a year... but that once a year which I use it, I ABSOLUTELY MUST HAVE IT! These motherfuckers come to my home and remove my drill based on "You don't use your drill that often so you don't need it. We will give you a wooden stick instead."
WTF!
So far we're seeing very encouraging things. Over 90 percent of customers, from our data, use the Charms and find the Start screen all in the first session. Even if you're a desktop user, over time there's a cutover point around six weeks where you start using the new things more than the things you're familiar with.
It takes time for individuals to adjust, but it also takes time for the industry to adjust to new things...
Some people who review it for a shorter period of time may not feel how rich it really is. We're going for the over time impression rather than the first 20 minutes out of the box. We've found that the more invested you were in the old way, the more difficult the transition is, which is unfortunate because we first hear about everything in the tech press. Those are the ones that we knew up front are going to have the most challenge.

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