Tech talk, cold comfort.

Posted: **2013-03-26 02:06**

Fool's design.

Experiencing problems with the website? Bugs? Errors? Need support?

Report them in here.

(1364304026)

Posted: **2013-03-26 02:23**

Do we have hosting/server problems?

Am I the only one who keeps seeing this error pretty often in here?

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, webmaster@ and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

Maybe that cheap plan from "Namecheap" wasn't all that good.

Posted: **2013-03-26 02:40**

You are now chatting with Anna G (Level 1 Customer Support, Hosting) - Hosting Support
02:25 Anna G: Hello, you've contacted Live Support! Please give me a minute to look through the question you asked.
02:25 Anna G: Would you please provide me with the domain name?
02:27 Anna G: Please hold on, I'm checking
02:27 Fool's design: OKi
02:29 Anna G: Unfortunately the server is overloaded at the moment. This results in temporary unavailability of some services. The issue is caused by abusive web server, database or script usage. Our techs are doing their best to resolve the case and reduce the load as soon as possible. Approximate ETA is 10- 30 minutes. We strongly apologize for inconvenience this outage is causing.
02:29 Fool's design: So the issue is not related to our website? I mean, we don't need to upgrade our hosting plan or anything?
02:30 Anna G: No, your account has not caused this issue
02:30 Anna G: It was caused by other accounts
02:31 Anna G: We are so sorry for it
02:31 Fool's design: No problem. =) Thank you very much, have a nice day!
02:38 Anna G: Thank you for contacting Namecheap Live Support! Have a nice day, good bye.

They have great support, always very helpful.

The issue should be solved soon.

EDIT: If issues like this continue to reoccur, we will have to upgrade to a "Business Hosting"-plan.

Posted: **2013-03-26 11:17**

The error seems back again. Speaking with Namecheap support as we speak. Will post their answer here.

Posted: **2013-03-26 11:43**

11:12 Fool's design: Hi
11:12 Oleg N.: Hello, thank you for contacting Namecheap Support Team!
11:12 Fool's design: Some hours ago, we called support for this "500 Internal Server Error".
11:12 Oleg N.: Would you please provide me with the domain name in question?
11:12 Fool's design: You said that some other customer on the same server was eating all the server resources.
11:13 Fool's design: foolsdesign.org
11:13 Fool's design: Now the error is back again.
11:13 Fool's design: It comes and goes.
11:13 Oleg N.: Please allow me to transfer this chat to the corresponding department for further assistance.
Nika P has joined the conference.
11:13 Fool's design: Hi ^^
11:14 Nika P: Hello, I will assist you further
Oleg N. has left the conversation.
11:18 Fool's design: This error is not good at all for our website because we are growing and users will not like it.
11:19 Nika P: As your account is lacking capacity of read-access memory (RAM) quite often, we would like to recommend considering upgrade to our Business hosting account. With this one your account's RAM usage quota can be extended up to 8 GB during short periods of time when your account needs it most.
11:19 Fool's design: I see! So that's the issue here?
11:20 Fool's design: Can you upgrade the account from here? We want everything moved to a business account without any downtime or reconfiguration. All cPanel settings etc. must remain.
11:20 Nika P: You can check Error log for more information on what consumes so much memory
11:21 Nika P: Yes, in case of upgrade all content will be moved to new account
11:22 Nika P: The only way to upgrade your current hosting package and keep all your content, emails and settings intact is to request for an upgrade via our ticket system. Please be so kind to submit a ticket with our Hosting - Billing team at https://support.namecheap.com/index.php?/Tickets/Submit and request for the upgrade of your current hosting package to the one you want. The upgrade process is free of charge, but our packages have different prices, that is why you will pay the difference between the desired and current hosting plans.
11:22 Fool's design: OK, Thank you very much!
11:22 Fool's design: Have a nice day.
11:22 Nika P: You are very welcome.
11:23 Nika P: Have a nice day

Well, it seems that because we have grown so fast in a short time with many visitors, our "Value Plan" does no longer cut it. A support ticket has been submitted to upgrade it to a more expensive "Business Hosting". We might experience some downtime while the account is being upgraded and moved to another server.
:!:

EDIT: "All upgrades are processed on the prorate basis, thus you will need to pay only for the difference between the two plans.","The prorated unused amount of $30.47 left from your annual Value plan has been added to your hosting credit. It will be applied automatically to the next generated invoice for the period Apr/12/2013 - May/12/2013.". Excellent!

Posted: **2013-03-26 18:45**

A more expensive "Business Hosting" plan from namecheap.com is now active. So far, so good. :mrgreen:

Posted: **2013-03-28 09:01**

Is this running on virtualization that will allow you to run some kind of swap space, either a file or partition? Might be an easy work around for low ram, depending on the VPS architecture your OS in running under.

Posted: **2013-03-28 10:07**

Blissy wrote:Is this running on virtualization...

Thanks for the tip! But no, not currently. The cheapo plan was too limited for our high visitor count. The new "Business Hosting" plan seems to be working just fine for now though. We avoided buying a virtualized plan to keep things simple in the beginning.

Posted: **2013-03-28 16:02**

Glad everything is back to normal.

Posted: **2013-06-20 21:11**

When ever I try to log in with IE, I get

Tech talk, cold comfort.

Support ( foolsdesign.org )

Support ( foolsdesign.org )